Return Policy

Each Small Village Sicily piece is made to order specifically for you. Because of that, we’re unable to accept general returns or exchanges for reasons such as ordering the wrong size, color, or change of mind.

Made to order

Producing each item individually helps reduce waste and avoid unnecessary overproduction while keeping the focus on the villages themselves.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we’ll help make it right.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Once reviewed, we may offer a replacement or refund depending on the situation.

Sizing

Please review sizing information carefully before placing your order. Because items are produced individually, we generally cannot offer exchanges for incorrect sizing.

If you’re unsure about fit, we recommend comparing the provided measurements to a favorite shirt you already own.

Order Changes & Cancellations

Orders move into production quickly. If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

While we’ll always do our best to help, we cannot guarantee changes once production has begun.

Lost Packages

If your package appears lost in transit, please contact us and we’ll help investigate the issue with the carrier.

Questions

If you have questions about an order, please reach out through our Contact page.

Resource Guides

Practical guides to the things that catch people out. Written from what we have worked through ourselves and what this community has told us.

Accessing Medical Care in Italy$19.00

Accessing Medical Care in Italy

Enrolling in the national health service, choosing a medico di base, what a visit costs, and what to do when it cannot wait.

Moving to Italy with Pets$0.00

Moving to Italy with Pets

Microchips, rabies timing, health certificates, transport, and everything in between — what you need to know to make it happen!

Coming soon

Driving in Italy

Licences, ZTLs, autostrada tolls, and the rules nobody tells you until you have broken one.